General terms and conditions (GTC) for orders via www.royalswiss.co.uk

Below we would like to introduce you to our general terms and conditions, which we use as a basis for the provision of all services provided on royalswiss.co.uk
The offers on our website www.royalswiss.co.uk are aimed exclusively at consumers who make the purchase for a purpose that cannot be attributed to their commercial or professional activity.
At www.royalswiss.co.uk we offer you a personalized shopping and service experience tailored to your interests and needs. At www.royalswiss.co.uk we sell Royal Swiss items. Royal Swiss items  are all items that we offer you on www.royalswiss.co.uk, as long as we do not point out to you that it is a RiyalSwiss partner item.

  1. CONCLUSION OF CONTRACT AND DELIVERIES OF GOODS

1.1  By placing an order, you declare that you are acting exclusively for private purposes.
1.2  We conclude contracts via royalswiss.co.uk exclusively in German or English. You can select your preferred language using the language selector at the top of the website header or in the settings in your customer account when using the app.

1.3  By clicking the “buy now” button, you place a binding order for the items in your shopping cart. We will confirm receipt of your order by email immediately after sending the order. A binding contract is concluded upon receipt of the order confirmation. Please note that the ordered goods will be delivered in advance (reservation) as soon as we have received payment of the full purchase price and any shipping costs. We therefore ask you to transfer the purchase price immediately after receiving the order confirmation, but at the latest within 7 days.
1.4  You agree to the assignment of the seller’s claims for payment of the purchase price to third parties, in particular to Royal Swiss GmbH.

1.5  Please note that, in exceptional cases, we are not obliged to deliver the ordered goods if we ordered the goods properly but were not delivered correctly or on time (congruent hedging transaction). The prerequisite is that we are not responsible for the lack of availability of goods and that we have informed you of this fact immediately. In addition, we must not have assumed the risk of procuring the ordered goods. If the goods are not available, we will immediately refund any payments you have already made.
1.6  We do not assume the risk of having to procure ordered goods (procurement risk). This also applies when ordering goods that are only described in terms of their type and characteristics (generic goods). We are only obliged to deliver from our stock of goods and the goods we have ordered from our suppliers. We deliver orders to you within Germany. If working days are specified as deadlines, we understand this to mean all days from Monday to Friday inclusive, with the exception of public holidays.
1.7  You will be informed about the delivery time on the respective product detail page and before placing the order.
1.8  We reserve the right to refuse an order or cancel the order if this order is carried out by software, a machine, a crawler, a spider or other automatic web programs or scripted behavior systems or by using Third party services used to place an order on your behalf.

  1. PRICES, SHIPPING COSTS

2.1  The prices listed in the offer at the time of ordering apply. The prices stated are final prices, which means they include the applicable German statutory VAT. The goods remain our property until the purchase price has been paid in full.

2.2  We will cover the shipping costs for you or they are included in the price.

  1. PAYMENT

3.1  In principle, we offer the payment methods bank transfer, credit card and instant transfer. We reserve the right not to offer certain payment methods and to refer to other payment methods for each order. Please note that we only accept payments from accounts within the European Union (EU). Any costs of a money transaction are to be borne by you.
3.2  If you purchase by credit card, your credit card account will be debited when we ship the order.
3.3  You agree that you will only receive invoices and credit notes in electronic form.

  1. CUSTOMER CARE

4.1 If you have any questions, please contact us. (+44) 7477 907207

  1. STATUTORY LIABILITY FOR DEFECTS AND OTHER INFORMATION

11.1  Statutory liability for defects applies. We are not liable for damage in transit. (Transport insurance included in shipping)
11.2. If you have any questions, please contact us. (+44) 7477 907207

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